A virtual queue management system provides assistance and a better overall experience for customers as it places customers and partners in a virtual waiting line or queue, and they don’t have to physically wait in line to get a service or finish a transaction. However, that’s just one part of what can be accomplished; there are a […]

As the environment changes due to the Covid-19 pandemic situation, businesses and organizations need to adapt to the new normal. Established business practices were overruled by government guidance, policies, and regulations; and these major changes had fundamental impacts on organizational culture and practices, business operations, and customer experiences.   For service providers who remain open, […]

With the new normal environment today, businesses must primarily prioritize the health and safety of their employees